Hi all,
I am desperately asking for your help.
I set up a woocommerce store 6 months ago, and ever since my site ‘randomly’ goes down with an internal server error 500 error both front an backend, this happens pretty often lately, my site is barely accessable (however it is more often during the evening hours, but there is no huge spike in my traffic).
I tried every fix that I have found online, including regenerating .htaccess, increasing memory, clean installing wordpress and woocommerce, deactivating plugins, basically everything I could find online. My provider (dreamhost) says that my site gets over a thousand hits, that exhaust my memory, however there is no way I am having such traffic, so they think that there must be a loopback because one of the IP’s constantly hitting the site is it’s own IP – however I cannot locate this issue, and I am not even really familiar with coding.
They advised me to set up wp super cache in mod_rewrite mod, which I did (in order to do this I had to change my permalinks). Frontend issue seemed to be gone, however on the backend I got 404 errors all the time, sometimes I had to refresh like 10-15 times the page to load it properly.
Provider says it’s still the same memory issue.
Now (after a week of setting up wp super cache) the internal server error 500 is back on both end, and 404 error on the back and. I tried debugging and this is what I got:
PHP Notice: Undefined index: line_subtotal_tax in /home/patsch138/glowingmood.com/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php on line 1611
I have no idea what this means, or how to solve it, or even if this is the root of all evil.
Could you please kindly advise? I just spent money on several advertising campaigns, and my site is crashing, no good.
I am also considering purchasing a new theme since this one has a visual composer, that runs shortcodes on the frontend, which might be one of the problems according to plugin performance profiler, but I am not sure. What do you think? I tried changing to another theme, but I cannot test if it works or not because there is no content, since my theme is using it’s own shortcodes to display everything.
Or should I migrate to another provider?
Please kindly advise.
Woocommerce system report below, I hope I paste this one right.
‘
### WordPress Environment ###
Home URL: http://www.glowingmood.com
Site URL: http://www.glowingmood.com
WC Version: 2.6.7
Log Directory Writable: ✔
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: hu_HU
### Server Environment ###
Server Info: Apache
PHP Version: 5.6.24
PHP Post Max Size: 65 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1
SUHOSIN Installed: –
MySQL Version: 5.6.25
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Távoli POST: ✔
Távoli GET: ✔
### Database ###
WC Database Version: 2.6.7
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
### Active Plugins (13) ###
JaW Menu for GoodStore theme: írta JaW Templates – 1.4.2
JaW Shortcodes: írta JaW Templates – 1.5.8
JaW Widgets: írta JaW Templates – 1.4.0
P3 (Plugin Performance Profiler): írta GoDaddy.com – 1.5.3.9
Barion Payment Gateway for WooCommerce: írta Peter Szel – 0.9.1
Regenerate Thumbnails: írta Alex Mills (Viper007Bond) – 2.2.6
Slider Revolution: írta ThemePunch – 5.2.6
Say What?: írta Lee Willis – 1.7.1
Woo Checkout Field Editor Pro: írta ThemeHiGH – 1.1.2
WooCommerce Google Analytics Integration: írta WooThemes – 1.4.0
WooCommerce Stock Manager: írta Vladislav Musílek – 1.1.1
WooCommerce: írta WooThemes – 2.6.7
WP Super Cache: írta Automattic – 1.4.8
### Settings ###
Force SSL: ✔
Currency: HUF (Ft)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 0
### API ###
API Enabled: ✔
### WC Pages ###
Üzlet főoldal: #4 - /uzlet/
Kosár: #5 - /kosar/
Pénztár: #6 - /penztar/
Fiókom: #7 - /fiokom/
### Taxonomies ###
Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
### Theme ###
Name: GoodStore
Version: 3.0.6
Author URL: http://www.jawtemplates.com/
Child Theme: ❌ – Amennyiben a WooCommerce-t egy olyan szülősablonban módosítunk
amelyet nem saját magunk készítettünk
akkor javasoljuk a származtatott sablon használatát. Hogyan készítsünk származtatott sablonokat
WooCommerce Support: ✔
### Templates ###
Overrides: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: goodstore00/woocommerce/archive-product.php
goodstore00/woocommerce/cart/cart.php
goodstore00/woocommerce/cart/cross-sells.php
goodstore00/content-product.php
goodstore00/content-product_cat.php
goodstore00/woocommerce/content-single-product.php
goodstore00/woocommerce/emails/customer-completed-order.php
goodstore00/woocommerce/emails/customer-new-account.php
goodstore00/woocommerce/emails/customer-on-hold-order.php
goodstore00/woocommerce/global/wrapper-end.php
goodstore00/woocommerce/global/wrapper-start.php
goodstore00/woocommerce/loop/add-to-cart.php
goodstore00/woocommerce/loop/loop-end.php
goodstore00/woocommerce/loop/loop-start.php
goodstore00/woocommerce/loop/orderby.php
goodstore00/woocommerce/loop/price.php
goodstore00/woocommerce/loop/result-count.php
goodstore00/woocommerce/loop/sale-flash.php
goodstore00/product-searchform.php
goodstore00/woocommerce/single-product/meta.php
goodstore00/woocommerce/single-product/product-image.php
goodstore00/woocommerce/single-product/product-thumbnails.php
goodstore00/woocommerce/single-product/related.php
goodstore00/woocommerce/single-product/sale-flash.php
goodstore00/woocommerce/single-product/tabs/description.php
goodstore00/woocommerce/single-product/up-sells.php